Group Community Team Leader

Employee referral amount: 30.000CZK

Hey there!

We're Fortuna Entertainment Group, and we’re excited to share why we’re a team worth joining.

Who We Are?

Founded in 1990, FEG is a top player in the betting and gaming industry. We proudly serve millions of customers across seven European countries – the Czech Republic, Slovakia, Poland, Romania, Croatia, Montenegro and Lithuania – with our Business Intelligence operations based in India and two hubs in London and Madrid.

Why Join Us?

You’ll be part of a team that embraces bold ideas and delivers on its promises. We’re committed to providing exceptional betting and gaming experiences tailored to our customers’ needs. We also know that behind these experiences is a great team, which is why we invest in and value each of our colleagues.

Where We Work?

Our vibrant Prague office, located in the modern Churchill II building, is where work meets fun! Enjoy perks like our own barista, a 24/7 company gym, a game room and a relaxed atmosphere where colleagues are as friendly as they are skilled.

Current Opportunity

Right now, we’re seeking a Group Sportsbook Community Team Leader to join our Sportsbook team in Prague.

In this role, you will lead and develop the team responsible for community features across our brands, markets and channels. These include bet sharing, follow and copy betting, tipster content, leaderboards, challenges, comments and social feeds.

Combining team leadership with hands-on product ownership, you will manage the community roadmap and backlog, coordinate end-to-end delivery and continuously improve the customer experience. Your goal will be to build a safe and engaging Sportsbook community that strengthens customer interaction, retention, loyalty and betting activity.

You will work closely with Customer Engagement, Product, Technology, CRM, Marketing and local market teams to connect community features with gamification, promotions and customer engagement journeys.

What You’ll Be Doing

Your responsibilities will include, but will not be limited to:

• Lead, coach and develop the Sportsbook Community team, setting clear priorities, goals and ways of working.

• Own and prioritize the community product roadmap and backlog in alignment with the wider Sportsbook strategy.

• Coordinate the end-to-end delivery of community features across web and native applications, from requirements and user stories through release and post-release validation.

• Work with Customer Engagement, CRM and Marketing teams to connect community features with gamification, promotions and customer journeys.

• Improve existing features using product analytics, A/B testing, customer feedback and competitor research.

• Define and monitor community and engagement KPIs and translate performance insights into actionable improvements.

• Coordinate with local teams to gather market-specific requirements and support product adoption after release.

• Ensure that community features meet regulatory, responsible gaming, content moderation and data privacy requirements.

What We’re Looking For

• At least four years of experience in digital product management or product ownership, ideally within community, social or customer engagement products.

• At least two years of experience leading cross-functional teams or working as a Product Lead or Team Leader.

• Strong knowledge of product lifecycle management, backlog prioritization, roadmap planning and Agile delivery.

• Understanding of customer engagement, retention, gamification, CRM journeys and community-driven product features.

• Experience with product analytics, A/B testing, customer research and data-driven decision-making.

• Good understanding of UX principles, customer behavior and engagement metrics.

• Awareness of regulatory, responsible gaming, content moderation and data privacy requirements affecting digital products.

• Experience in Sportsbook, gaming, digital platforms, social products or another customer-facing online business is highly preferred.

• Knowledge of Sportsbook products, betting customer journeys and industry trends is an advantage.

• Experience with Jira, Confluence and Microsoft Office; knowledge of Figma is an advantage.

• Experience with analytics and visualization tools such as Google Analytics, Mixpanel, Amplitude, Power BI or Tableau.

• Strong leadership, communication and cross-functional stakeholder-management skills.

• Fluency in written and spoken English.

Why You’ll Love It Here

Beyond our incredible office space, joining our team means enjoying a range of benefits:

• An annual bonus

• 5 weeks of holiday

• Flexible working hours and hybrid working arrangements

• An individual career development plan

• Meal allowance

• Cafeteria Benefit System covering sports, culture, travel and health

• Employee events, well-being programs and internal activities

• Employee Referral Program

• An international environment with a stable background

• In-house barista, refreshments and weekly fruit days

• Access to internal tools and modern HR processes

• Partner discounts with Dr. Max, Datart, Škoda Auto and others

If this sounds like your kind of place, let us know by applying! We can’t wait to hear from you.