Group IT Service Owner

Hey there!

We're Fortuna Entertainment Group, and we’re excited to share why we’re a team worth joining.

Who We Are?

Founded in 1990, FEG is a top player in the betting and gaming industry. We proudly serve millions of customers across five European countries – Czech Republic, Slovakia, Poland, Romania, and Croatia – with our Business Intelligence operations based in India.

Why Join Us?

You’ll be part of a team that embraces bold ideas and delivers on its promises. We’re committed to providing exceptional betting and gaming experiences tailored to our customers’ needs, bringing fun and games to them. We also know that behind these experiences is a great team, which is why we invest in and value each of our colleagues.

Where We Work? 

Our vibrant Prague office, located in the modern Churchill II building, is where work meets fun! Enjoy perks like our very own barista, 24/7 company gym, a game room, and a relaxed atmosphere where colleagues are as friendly as they are skilled.

Current Opportunity:

Right now, we´re seeking a Group IT Service Owner to join our great IT department responsible for creating and maintaining the service lifecycle roadmap so that it aligns with the vision created by the Business and Architecture. As IT Service Owner, you will participate in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service and negotiating with related vendors and 3rd party providers eventually. You will represent the service across the organization.

What You’ll Be Doing:

Your daily activities will include, but not limited to:

• Taking responsibility for a service delivery (Design, Implementation, Transition, Operation, Continuous Improvement, Budgeting)
• Acting as a senior and SPOC for the respective service. End-to-end responsibility and Administration for respective technologies
• Provide end-to-end technical support and problem resolution
• Contribution towards decisions regarding the adoption of selected technologies
• Communicating autonomously regularly on complicated technical matters with other teams
• Continuous service improvements and management
• Participation in a project related to the respective service

What We’re Looking For:

You should have experience in:

• High/University education
• 3-5 years of experience in a similar position
• Fluent Knowledge of English, both written and oral (at least C1)
• Experience in IT and IT Infrastructure, with the administration of large-scale systems
• Strong Networking experience is a must
• Proven record from large IT Infrastructure Projects in domains of On-Prem or Cloud

It would be a bonus if you bring:

• Experience with transaction and online systems
• Experience with Firewalls and Security
• IT Infrastructure certification(s) from relevant area

Why You’ll Love It Here:

Beyond our incredible office space, joining our team means enjoying a range of benefits:

• An annual bonus  
• 5 weeks of holiday 
• Flexible working hours and hybrid working arrangements 
• An individual career development plan 
• Meal allowance 
• Access to the Cafeteria Benefit System (contribution for sports, culture, travel, and health) 
• Exciting employee events, well-being programs, and internal activities 
• Employee Referral Program 
• Award-winning offices located in the heart of Prague with a sport/relax zone, a game room, and a relaxed atmosphere 
• In-house barista service, complimentary refreshments, and weekly fruit days 
• International Environment, exposure to cutting-edge projects, and hands-on experience with internal AI tools 
• Exclusive offers and discounts from our partners (Dr. Max, Datart, Skoda Auto among others) 

If this sounds like your kind of place, let us know by applying! We can’t wait to hear from you.

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