Group Product Manager
Praha 2, CZ, 120 00
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About our company
Fortuna has become an established brand among customers within just a few years. We became a proud international Family of companies carrying Fortuna Entertainment Group from the first betting shop.
We want to go further and be known for having the best tech department offering our employees the usage of modern technologies, and being part of many exciting projects.
Every detail underlines the company's corporate culture and represents our values. The workplace layout is 100% ecological, providing ideal conditions for everyday work. We all work as one team and treat each other with respect, openness, a sense of honor and respect for individual and cultural differences.
Hey there!
We're Fortuna Entertainment Group, and we’re excited to share why we’re a team worth joining.
Who We Are?
Founded in 1990, FEG is a top player in the betting and gaming industry. We proudly serve millions of customers across seven European countries – Czech Republic, Slovakia, Poland, Romania, Croatia, Montenegro, and Lithuania – with our Business Intelligence operations based in India and two hubs in London and Madrid.
Why Join Us?
You’ll be part of a team that embraces bold ideas and delivers on its promises. We’re committed to providing exceptional betting and gaming experiences tailored to our customers’ needs, bringing fun and games to them. We also know that behind these experiences is a great team, which is why we invest in and value each of our colleagues.
Where We Work?
Our vibrant Prague office, located in the modern Churchill II building, is where work meets fun! Enjoy perks like our very own barista, 24/7 company gym, a game room, and a relaxed atmosphere where colleagues are as friendly as they are skilled.
Current Opportunity
Right now, we’re seeking a Group Engagement Product Manager to join our Sportsbook team in Prague.
In this role, you will own and develop the Sportsbook customer community and engagement strategy across FEG markets. Your goal will be to strengthen customer participation, loyalty, retention, and advocacy while helping us build engaging and commercially successful Sportsbook products.
You will act as the voice of the customer within the organization, transforming player feedback, customer sentiment, behavioral data, and market trends into actionable product and business initiatives. Working closely with Product, Trading, CRM, Marketing, and other stakeholders, you will ensure that customer insights are reflected in product development, communications, promotions, and commercial decisions.
You will also define what successful customer engagement looks like, monitor its impact on player activity, satisfaction, retention, customer lifetime value, and revenue, and continuously identify new opportunities to grow and improve our Sportsbook ecosystem.
What You’ll Be Doing
Your daily activities will include, but will not be limited to:
- Define and execute the Group customer community and engagement strategy for Sportsbook products.
- Build and manage the engagement product roadmap in alignment with the wider Sportsbook strategy and business priorities.
- Manage and continuously develop the portfolio of community, engagement, loyalty, and VIP initiatives.
- Monitor customer sentiment, feedback, behavior, and industry trends to identify product improvements and commercial opportunities.
- Translate customer insights into clear product requirements and actionable recommendations for Product, Trading, CRM, and Marketing teams.
- Define and monitor engagement, retention, satisfaction, player activity, customer lifetime value, and revenue-related success metrics.
- Evaluate the performance and customer experience of existing products and initiatives and recommend further improvements.
- Conduct competitor and market analysis to ensure our engagement proposition remains relevant and competitive.
- Collaborate on customer communication, promotion, and activation strategies across different Sportsbook channels and markets.
- Ensure that community and engagement initiatives comply with applicable regulatory and responsible gaming requirements.
What We’re Looking For
- Experience in product management, customer engagement, CRM, loyalty, retention, or community-focused digital products.
- Ability to define product strategy and roadmaps and translate customer insights into actionable initiatives.
- Strong understanding of customer engagement, retention, loyalty, and lifecycle principles.
- Experience working with customer feedback, research, behavioral data, and product performance metrics.
- Commercial mindset with a focus on customer satisfaction, retention, revenue, and customer lifetime value.
- Strong analytical, communication, and cross-functional stakeholder management skills.
- Fluency in written and spoken English.
- Experience in online betting, gaming, gamification, community platforms, or VIP programs is an advantage.
Why You’ll Love It Here
Beyond our incredible office space, joining our team means enjoying a range of benefits:
- An annual bonus
- 5 weeks of holiday
- Flexible working hours and hybrid working arrangements
- An individual career development plan
- Meal allowance
- Cafeteria Benefit System covering sports, culture, travel, and health
- Employee events, well-being programs, and internal activities
- Employee Referral Program
- An international environment with a stable background
- In-house barista, refreshments, and weekly fruit days
- Access to internal tools and modern HR processes
- Partner discounts with Dr. Max, Datart, Škoda Auto, and others
If this sounds like your kind of place, let us know by applying! We can’t wait to hear from you.
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Offices at FEG