Group Product Owner

Hey there! 

We're Fortuna Entertainment Group, and we’re excited to share why we’re a team worth joining. 

Who We Are? 

Founded in 1990, FEG is a top player in the betting and gaming industry. We proudly serve millions of customers across seven European countries – Czech Republic, Slovakia, Poland, Romania, Croatia, Montenegro, and Lithuania – with our Business Intelligence operations based in India and two hubs in London and Madrid. 

Why Join Us? 

You’ll be part of a team that embraces bold ideas and delivers on its promises. We’re committed to providing exceptional betting and gaming experiences tailored to our customers’ needs, bringing fun and games to them. We also know that behind these experiences is a great team, which is why we invest in and value each of our colleagues. 

Where We Work? 

Our vibrant Prague office, located in the modern Churchill II building, is where work meets fun! Enjoy perks like our very own barista, 24/7 company gym, a game room, and a relaxed atmosphere where colleagues are as friendly as they are skilled. 

Current Opportunity 

Right now, we´re seeking a Group Product Owner - Content & Community to join our team for Sportsbook & Trading in Prague.

Product owner is domain expert with deep business knowledge, market/competitors understanding of Content & Community products - notifications, forum, live chat, ticket arena (betslip sharing and following), CMS, news, analyses, free-to-play tipster game, etc. and has elementary knowledge of software development process. Main goal of Product owner is to drive ROI and Customer satisfaction of entrusted product. Product owner should be representing what and why should be done with product.

You should apply common standards of Product owner craft like active participation in PO community, using defined standards from community, fulfilling company standards which company define as mandatory such as trainings.

Product owner is also responsible for vision of the Content & Community product area, public representation/managing stakeholders and should serve as main contact for business and growth of engagement features. All those items must be in alignment with ART and Company vision and strategy. Product owner should live in the field, working with customer feedback and engagement data insights.

Acts as a customer representative and voice within development and taking active role in PI planning and other related SAFE ceremonies. It is her/his responsibility to have balanced deliver within product to ensure reasonable balance between business and technology development request in the best interest of product. Product owner is ultimate backlog owner of the team. Product owner is not responsible for team/teams delivery.

Works closely with development team and act as one of 3 roles within leadership roles within agile team (cooperation with Team Lead and Scrum master). Product owner acts as a customer representative and should provide vision and should serve as escalation point for team questions about business and product related items.

What You’ll Be Doing: 

Your daily activities will include, but not limited to: 

• ROI/customer satisfaction responsibility for Content & Community features on overall ART level
  • Customer satisfaction (SUS, Focus groups, CSAT, Online questionnaire, …) and engagement metrics (notification CTR, forum/chat activity, ticket arena shares, tipster game participation)
  • Follow PDCA concept (Plan, Do, Check, Act)

• • 1. Discovery phase (business case/justification), delivery phase, maintenance and development, end of life

• • What else to measure

• • 1. % of customers using product/feature and how they use it
    2. % revenue from product or/and absolute value (or retention/engagement uplift where direct revenue attribution is not applicable)

• Apply common standards of Product owner craft
  • Active participation in Product owner community
  • Using defined common standards set by Product owner community
  • Fulfilling company standards for Product owner as defined in mandatory training
• Define Product vision and strategy for Content & Community based on ART and COMPANY vision and strategy with focus on customers and data driven decisions
• Actively participating in PI and other SAFE ceremonies
• Main escalation point for issues within team related to product features and backlog priorities
• Responsible for balanced delivery within team
  • Business delivery/Technical debt/Automation/Innovation
  • Ultimate backlog owner
  • Available for team questions/ escalations
• Managing stakeholders
  • Business Trainings for product
  • Responsibility to find reasonable balance between all stakeholders’ needs and requests
  • Gathering feedback from stakeholders and customers
• Responsible for outside team perception of product and main contact for product related questions (business, customers)
• Pro-actively propose product innovations and improvements (e.g. new engagement mechanics, gamification, community features)

What We’re Looking For: 

• University degree
• 3+ years of experience in software development and online channel management
• proficiency in written and verbal English
• Active communication including calls/skype, read docs, write specs
• Product management, product development and project management skills.
• Strong agile background with product owner role
• Perfect knowledge of the online Sportsbook and Gaming environment, particularly social and community/engagement features
• Ability to balance business and user needs
• Very strong ability to work collaboratively across functions and different teams
• Scrum and agile methodologies
• Experience with qualitative and quantitative research
• Mobile and web analytics
• User centric approach and trends in UI/UX
• Experience with JIRA, Axure, MS Office and basic HTML is an advantage
• Online betting and Gaming experience is preferable; experience with notification systems, forums, chat platforms, or gamification is a strong plus

Why You’ll Love It Here 

• Beyond our incredible office space, joining our team means enjoying a range of benefits: 

• An annual bonus   

• 5 weeks of holiday  

• Flexible working hours and hybrid working arrangements  

• An individual career development plan  

• Meal allowance 

• Cafeteria Benefit System (sports, culture, travel, health) 

• Employee events, well-being programs, and internal activities 

• Employee Referral Program 

• International environment with stable background 

• In-house barista, refreshments, and weekly fruit days 

• Access to internal tools and modern HR processes 

• Partner discounts (Dr. Max, Datart, Škoda Auto, and other) 

If this sounds like your kind of place, let us know by applying! We can’t wait to hear from you. 

#LI-JB1 

#LI-Hybrid