Receptionist

Hey there!

We're Fortuna Entertainment Group, and we’re excited to share why we’re a team worth joining.

Who We Are?

Founded in 1990, FEG is a top player in the betting and gaming industry. We proudly serve millions of customers across five European countries – Czech Republic, Slovakia, Poland, Romania, and Croatia – with our Business Intelligence operations based in India.

Why Join Us?

You’ll be part of a team that embraces bold ideas and delivers on its promises. We’re committed to providing exceptional betting and gaming experiences tailored to our customers’ needs, bringing fun and games to them. We also know that behind these experiences is a great team, which is why we invest in and value each of our colleagues.

Where We Work?

Our vibrant Prague office, located in the modern Churchill II building, is where work meets fun! Enjoy perks like our very own barista, 24/7 company gym, a game room, and a relaxed atmosphere where colleagues are as friendly as they are skilled.

Current Opportunity:

The holder of the role to be an enthusiastic individual to provide a warm welcome to guests, deliver administrative support as per internal processes and regulations and needs in a timely manner and a high-quality standard

What You’ll Be Doing:

You will cooperate with Receptionists, Team & Executive Assistants, HR, External suppliers, Office and Facility and Procurement teams among others. Your daily activities will include, but not limited to:

• Administration and Upkeep of Headquarters: Supporting the smooth functioning and organization of the company’s headquarters, ensuring the office remains well-organized by following safety guidelines and reporting any issues or unsafe conditions.
• Greeting and Directing Visitors: Welcoming guests, new employees and other visitors and directing them appropriately.
• Reception Area Maintenance: Keeping the front desk and reception area clean, organized, and presentable at all times.
• Managing Phone and Email Communication: Answering incoming calls, taking messages, transferring calls, and responding to general inquiries professionally.
• Scheduling and Coordination: Managing appointments, meetings, booking meeting rooms.
• Mail and Delivery Handling: Receiving, sorting, and distributing incoming and outgoing mail and packages.
• Office Supplies and Inventory Management: Monitoring, ordering, and maintaining stock of office supplies in an efficient and cost-effective manner, ensuring the back-office storage area is well organized.
• Travel arrangements: Coordinating travel arrangements, including booking tickets and accommodation for employees (especially those without dedicated support).
• Access Control: Manage access cards evidence, monitoring visitors’ access, providing and ensuring return of access cards in line with building security procedures.
• Administrative Support: Providing general clerical support such as filing, photocopying, data entry, and assisting internal departments as per internal processes or as instructed by superior.
• Internal System Operations: Handling internal system orders (e.g. TAS), including travel request processing and related expense reporting.
• Central Contact Role: Acting as a central point of contact for guests, internal teams, and external vendors, ensuring clear and professional communication, which requires also good knowledge of organisation structure and departments’ responsibilities.
• Team Support and Backup: Providing front office support and substituting for the Barista or other Assistants during their absence when necessary.
• Other Duties: Performing other tasks, activities, or projects as assigned by the supervisor or management.

What We’re Looking For:

• Completed secondary education (A-level or equivalent) or higher
• English Language (Intermediate level), Czech/Slovak language (fluent)
• Office 365 (MS Word, Teams, MS Excel)
• Friendly and welcoming behavior with a positive attitude
• Demonstrates a high standard of personal presentation
• Excellent verbal and written communication skills
• Strong organizational abilities and attention to detail
• Team spirit and proactive approach
• Strong collaboration skills and ability to work well with others
• Effective time management and resilience under pressure
• Assertive yet tactful and collaborative approach
• Well-organized, with solid presentation and negotiation abilities
• Strategic mindset combined with a hands-on approach
• Goal-oriented and comfortable working with data
  
  

Why You’ll Love It Here:

Beyond our incredible office space, joining our team means enjoying a range of benefits:

• An annual bonus
• 5 weeks of holiday
• An individual career development plan
• Meal allowance
• Access to the Cafeteria Benefit System (contribution for sports, culture, travel, and health)
• Exciting employee events, well-being programs, and internal activities
• Employee Referral Program
• Award-winning offices located in the heart of Prague with a sport/relax zone, a game room, and a relaxed atmosphere
• In-house barista service, complimentary refreshments, and weekly fruit days
• International Environment, exposure to cutting-edge projects, and hands-on experience with internal AI tools
• Exclusive offers and discounts from our partners (Dr. Max, Datart, Skoda Auto among others

If this sounds like your kind of place, let us know by applying! We can’t wait to hear from you.